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Questions to Ask Your HVAC Technician Before Service

Questions to Ask Your HVAC Technician Before Service

April 29, 2021

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Homeowners often have numerous uncertainties when they need HVAC repair or AC maintenance. A professional HVAC technician should have no problem answering your questions. After all, it helps to be as informative as possible when investing in your heating and cooling system. Asking the right HVAC questions, like the ones below, will help you not only understand the service you need, but know whether the technician is as knowledgeable in their trade as they say.

Are You Licensed and Insured?

Verifying the technician is qualified to perform the service needed is always a good idea. HVAC companies must meet both national and state licensing requirements that include strict criteria. A company’s insurance protects you against accidents and injuries while a technician is at your home. Ask your contractor about licensing and insurance upfront; if you’re not familiar with the type of license they need, use the License Check tool from Angi.

Do You Offer a Free Price Quote?

Upfront pricing is the hallmark of a professional contractor. Regardless of the type of repair needed, the company should be able to clearly explain and justify the costs after a thorough diagnosis. Don’t be afraid to ask about a free price quote. It will give you a clear picture of their quality of service.

Do You Offer any Maintenance Plans?

Over time, HVAC service costs will add up. Fortunately, most HVAC companies offer maintenance programs that cover routine service and oftentimes multiple maintenance visits per year. You should sign up for such a plan whether your system is old or new. Either way, a lack of maintenance can void the warranty. Routine service can also prevent major repairs and extend your system’s life—so it’s best to stick to the plan.

What Is Included in the Maintenance Service?

Every company’s maintenance plan is unique. Some contractors also offer different plan levels. Ask about what’s included before you sign up. Important elements to look for include regular inspections, filter changes, coil cleanings, energy efficiency improvements, and emergency service. Many contractors also give plan members priority service, so you can receive assistance much faster than customers who haven’t signed up for the plan.

How Often Do I Need Service?

Most HVAC systems should be serviced at least once or twice a year, but an individual system may vary depending on condition, age, and other factors. If you use your AC year-round, more frequent maintenance visits may be required. Certain types of maintenance, such as changing filters, are typically needed more often than others, such as filling refrigerant levels or inspecting ductwork to ensure your indoor air quality is protected. Ask your technician about how often your system needs specific types of service.

Do I Have a Warranty?

Your technician should know whether a particular repair is covered or if the warranty has expired. The length and terms of the warranty can help decide whether your system should be repaired or replaced. If you’re replacing an AC, ask if the company offers an extended warranty, which can provide a few extra years of protection for a few more dollars.

What HVAC Maintenance Steps I Can Take?

Steps you should take include changing your air filter at least every three months, or sooner if you use your system more frequently, have pets, or notice more dust than usual. Setting the temperature according to the season, blocking sunlight from your home, and turning off the AC when you’re away can reduce strain. Outdoor units should be kept clear of plants, objects, and debris. If your technician doesn’t make any other recommendations, ask about how you can better care for your HVAC system.

Contact Fix-It 24/7

Fix-It 24/7 is trusted for AC repair and heating repair in the Denver area. Family-owned and operated, we are dedicated to excellent customer care. To request service from a professional, licensed HVAC technician who can answer all your questions, call us today at (303) 214-0277.

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